I've contacted Samsung support twice already. I am now awaiting a special USB stick (as said by samsung) I don't believe in this day and age why the functions on the tv do not work and from what I've read this is going on a year or more.

I'm getting the same message on my new MU6 40' telly. I've phoned Samsung Support 3 times now and am advised 'their engineers are working on the problem'. It's now been 5 days since my first call to Support.I'm getting no sympathy from them, nor any solution. It's pretty pathetic actually. They also commented that I should not reset the TV as it might not turn on again!!!!!!! Dark angel season 3 episode 1 download.

Out of interest, on the first time I spoke to them, it was pretty clear this was something they were already aware of. Accepting this call was on a Saturday, I was a but stunned when they said 'no engineers working on it until Monday'. An international company with no support to solve what looks to be a common issue????? If anyone from Samsung is reading this, please can you do something constructive and get things sorted?

I've paid £469 for what is currently an expensive paperweight. (I have no aerial in the room the TV is on and am relying on the smart TV functionality.) I spoke to the retailer (Richer Sounds) where I got it from. They had the Samsung rep in the store at the time. He suggested I update software (it's a brand new telly!!!

Why should I do that?? Actually, I did and - surprise - no software update required.

He also suggested I upgrade firmware but I have no idea how to do that.